- The Stones & Bones Collection
- We have been collecting and providing fossils to museums, schools, and private collectors for over 20 years.
In early 1996 we activated our website and became the third fossil provider on the internet at that time! Since our first
week, we have always been in the top ten most visited fossil websites on the internet.
We have been around a long time and have accumulated many friends and clients. Our depth of knowledge from years of
experience working with fossils insures our customers they can have complete confidence in the authenticity of their
specimens. We are very proud of our strong reputation for quality, service and prices in the fossil community.
The Preservation of fossils & Your satisfaction are our top priorities!
- Company Policy
1. SATISFACTION GUARANTEED - All specimens are shipped satisfaction guaranteed. If you are not
completely satisfied you may return shipment within 15 days for a credit
or refund. (Returned item must be in the same condition as it was received and accompanied by the original invoice, or copy.)
Please contact us prior to returning any item. You will be
responsible for shipping charges to you and from you. We suggest that you insure returns in case of damage.
**All shipments from us are insured. If you should ever receive
a specimen that has been damaged,(which due to careful packing rarely happens),
please save all packing material and contact us at once.
2. OUR CATALOG - If you are reading this then you are looking at our
catalog offerings. We do not have a printed catalog. It wastes trees,
it is too expensive and too rapidly outdated. If you prefer, we gladly
accept phone call, (or e-mail) requests (1-800-720-9624) for more information or photos.
If it is a must that you have a paper cataloge, may we suggest going to our website and
printing hard copies of the pages that interest you.
3. SECURE ORDER FORM - We have a Secure "Encrypted" Order Form to accept Visa,
Mastercard, Discover, or American Express Charge Card information for orders. We also accept Money Orders,
or Western Union transfers for purchases. Personal checks can be used but will delay
shipping until check clears (10 days). We are a licensed business and registered through all the major credit card issuers
to accept their cards through our company accounts. As such, we do not use or accept Pay Pal which is basicly a service for
individuals wishing to sell their personal items on E Bay.
- Look through our web site selections, write down
your choices, and then go to our order form and enter them along with
your shipping address and charge information.
- *We have the highest concern and respect for your privacy. The information you provide
will "NEVER" be shared,sold,rented, or given to any other parties. It is used solely for our
accounting and correspondence purposes.
4. SHIPPING SCHEDULES - Most shipments are made within 48 hours of
placement of order. All shipments inside the USA are shipped via Priority Mail
-US Postal Service and insured by our company for damage or loss, unless instructed otherwise.
A minimum charge of $9.00 shipping on all orders.
- **All shipments to countries outside the US are sent Postal Air-Mail, with a minimum
shipping fee of $18.
Actual cost of shipping is applied to all orders exceeding the $9.00 or $18.00 minimum.
We can ship to most any location in the world, and will use USPS Air-Mail-Service
unless instructed otherwise.
5. SPECIMEN IDENTIFICATION - We designed this site to be a visual enjoyment
and simple to use and understand. We list descriptive and background information next to each specimen, and you will receive the
actual specimen shown. We are glad to provide any additional information
on these specimens upon request. Complete information, including a certificate of authenticity, is provided with all specimens purchased.
6. TRADE UP POLICY - Our policy on fossil specimens is to allow our customers
the option to upgrade to better quality specimens at a later date if they
should so desire. This allows our customers to build and improve their collections
without duplicating specimens. The original specimen would be traded in at the value of
the original purchase (as shown on your receipt copy) towards one specimen of the same type,
of higher value.
- "Trade Offs" - Occassionally some of our customers ask if they can trade a
previously purchased specimen(one of ours of course), for a complelety different type
of specimen. We will usually agree to this, but require that the new specimen value be
at least double the value of the one being traded in.
- Note* All trade-ins must have prior approval, by contacting us, before being initiated.
Specimens to be traded in "Must" be in the same condition as they were when
originally purchased, and accompanied by copy of original receipt.
- Note* Trade ups to upgrade a specimen, and trade offs for exchanging one specimen for
a different one of double value, both are one time offers per specimen, and carry the
following limitations:
The specimen being requested will not be covered in our 15 day return policy and also cannot be traded
toward any further specimens. Clarification : No specimen that has been received as a trade up or exchange can
be returned, or exchanged for other specimens.
7. GRADING SCALE - We sell high quality specimens and use a scale of 1-10
to rate them with 1 being the lowest and 10 being the very best specimen
available anywhere. We will always try to point out any defects, repair, or restoration
on the specimens to help you in deciding on your purchases, and to eliminate the worry
about unpleasent surprises when the specimen arrives.
8. PRICING - We will always offer the best price we can on our specimens, and will
consistently be lower than any other dealer on the internet. On high priced items we
can usually offer discounts. Also, we are glad to work with
teaching institutions, non-profit organizations, and anyone making large group
purchases of specimens.
9. PURCHASES ON MONTHLY PAYMENT POLICY
10. PURCHASE ORDERS
- We are always happy to work with museums and schools ordering items.
We understand that sometimes the normal procedure requires that purchases be made with a "purchase order".
We will sell and ship on purchase orders but we must insist that payment be timely.
It is unprofessional and unconscionable of any institution to place an order and make promise of payment,and fail to do so, and to
force the provider of the order to have to repeatedly beg for payment.
- "Payment in Full" is due 30 days from the date of the order.
- Purchase orders that are not paid within 30 days after purchase, are accessed a 10% penalty.
*(10% of total order is due and payable in addition to the original amount.)
- If total amount due and penalty are not received within 60 days, then legal remedies will be exercised.
11. FREE ITEMS - A certificate of authenticity (consisting of a description of the specimen
and a photo of the specimen), and a stand(when needed) is supplied free of charge
with each specimen.
12. CONTACT INFORMATION - Our toll free number is 1-800-720-9624. (Outside US
call 1-478-935-9345). Our e-mail address
is rp@stonesbones.com. Our mailing address
is Stones & Bones 7334 Quail Run Rd. Lizella, GA 31052 US
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Stones
& Bones Fossil Company
7334 Quail Run Rd
Lizella GA, 31052 |
Sales: 1-800-720-9624
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